This paper describes a part of a need analysis carried out in the frame of a project financed from the ESF and aimed at training and work insertion of people with psychiatric disorders. In particular, the authors aim to understand if a deep study done through the Web can be useful in order to define the needs and expectations of people with psychiatric disorders and their relatives. As regards the methodological aspects, we have used the most common techniques for the analysis of big data: network analysis and web crawler. The results of the web study show not relevant differences with that derived from the traditional research. Evidence suggests that e-methods are useful for background analysis
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