Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding performance measurement systems, while few frameworks have been proposed for PMM, which is today target. This paper presents a new framework for PMM, namely Business System Design Decomposition (BSDD), based on the strengths of the Axiomatic Design (AD) and the Analytic Hierarchy Process (AHP) techniques. The BSDD framework, offers a holistic approach to PMM, identifies cause-effects relationships in business processes, measures the performance versus stakeholders and offers interlinking between performance indicators. The result, is a deep understanding of the business environment and a real step forward PMM.
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|Titolo:||A Framework for Performance Measurement and Management Based on Axiomatic Design and Analytical Hierarchy Process|
|Data di pubblicazione:||2010|
|Appare nelle tipologie:||02.01 - Contributo in volume (Capitolo o saggio)|