Business performance measurement and management is a topic of increasing interest in both academic and industrial ambits. While performance indicators and frameworks have been developed for large companies, little research has focused on small and medium enterprises (SMEs). As a consequence of that, different kind of research are needed in order to extend the current body of knowledge. This paper is a contribute forward this direction. Particularly, the paper reports the case study of the implementation of a performance measurement system in a SME. The various stages of the project are highlighted and characteristics of the final system discussed. After two years of system’s adoption, feedbacks from user appear positive.
DEVELOPMENT OF A PERFORMANCE MEASUREMENT SYSTEM: CASE STUDY OF AN ITALIAN SME
TONELLI, FLAVIO;
2009-01-01
Abstract
Business performance measurement and management is a topic of increasing interest in both academic and industrial ambits. While performance indicators and frameworks have been developed for large companies, little research has focused on small and medium enterprises (SMEs). As a consequence of that, different kind of research are needed in order to extend the current body of knowledge. This paper is a contribute forward this direction. Particularly, the paper reports the case study of the implementation of a performance measurement system in a SME. The various stages of the project are highlighted and characteristics of the final system discussed. After two years of system’s adoption, feedbacks from user appear positive.
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