This literature review examines recent studies on the application of artificial intelligence (AI) in public administration, incorporating real-life examples to demonstrate the impact of AI on various aspects of public administration. The review is organised into the following sections: AI for decision-making, AI for public service delivery, AI for policy analysis, AI for public engagement, and AI for public sector efficiency. The paper concludes by identifying potential challenges and future research directions.
A Literature Review on Applied AI to Public Administration: Insights from Recent Research and Real-Life Examples
Briatore F.;Revetria R.;Rozhok A.
2023-01-01
Abstract
This literature review examines recent studies on the application of artificial intelligence (AI) in public administration, incorporating real-life examples to demonstrate the impact of AI on various aspects of public administration. The review is organised into the following sections: AI for decision-making, AI for public service delivery, AI for policy analysis, AI for public engagement, and AI for public sector efficiency. The paper concludes by identifying potential challenges and future research directions.
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